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Wow! I've just trawled tuoghrh all this, and I must say I'm impressed by your perseverance. I'm not at all surprised by the BBC line, though I am surprised that one of their (our!) staff would be quite so rude to a licence-payer in an open forum. I've come up against this myself many a time: you try to help a big corporation out by pointing out a usability flaw in their site or a bug in their software, and all you get for your trouble is condescension at best.As for users being smart enough to type in the www themselves, I take it they've never done any real-world user-testing. The average user is your mum, or your grandad, and if you don't spell everything out for them they realy do have trouble. It isn't being condescending to cater for people's needs, quite the opposite. If a commercial company want to steer customers away form their site then that's fine, but the BBC are there to serve the public, and that means all the public.This Martin guy must have spent longer talk